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XeniaHospitality Operations

A guest desk for property management companies.

Your brand on every reply, your time zone on every shift, and your owners left alone.

Call or email Jake

+1 (201) 321-5446jake@xenia.host

$199Property-manager desk, a listing a month
  • Every hour staffed
  • Answered under your own brand
  • Owner statements included

The property-manager desk

The desk, priced.

Per listing a month
$199
Hours staffed
Every hour, 24 a day
Brand
Answered under the manager's own brand
Owner statements
Included, drafted for you to send
Monthly cost at two portfolio sizes, drawn to scale. The rate holds per listing, so 50 listings cost two and a half times 20.
20 listings

$3,980 a month

50 listings

$9,950 a month

Your clock.

Shifts are set in your time zone, wherever your listings are. A night in Europe or the US falls inside the Manila working day.

One day on your clock, with Manila beneath it. The desk is staffed every hour; your night, 8 PM to 8 AM, is shaded.

Property-manager deskEvery hour staffed

Your night8 PM to 8 AM

Most of the team works from Manila, twelve or thirteen hours ahead of US Eastern, by season.

Under your brand.

  1. 01Guest writes to your company
  2. 02The desk answers, signed as your company
  3. 03Anything outside your rules goes to your on-call manager
  4. 04Logged in the shift report
  5. 05Monthly owner statement drafted for you to send

What stays yours.

The desk doesYou keep
The deskAnswers guests in your voice, on your rulesYou keepYour owners and every owner conversation
The deskCoordinates your cleaners and vendorsYou keepYour field team and vendor contracts
The deskDrafts owner statements for youYou keepPricing, policy and the brand
The deskLogs and escalatesYou keepRefunds and final decisions

Where we stop

Five things the desk will never do without you.

Coverage and coordination, not authority. This boundary sits in the operating scope, not just the marketing. Handing us the night is not handing us the business.

  1. 01Final refund decisionsWe document, draft, and hand it to you.
  2. 02Vendor paymentsWe coordinate the work. Your money stays yours to release.
  3. 03Emergency dispatch authorityWe wake you on your rules, then act on your word.
  4. 04Damage claimsWe build the evidence file. You decide whether to file.
  5. 05Owner-level decisionsPricing, policy, and the brand never move without you.

Everything on that list gets escalated, never absorbed. If you want a company that makes those calls for you, you want a management company, and you will pay 20 to 30 percent of revenue for it.

The non-solicit line

Xenia never contacts your owners or guests for its own business.

Add revenue management.

$75a listing a month

Daily pricing in PriceLabs and a monthly review.

Who answers.

NameRoleFocus
AllanRoleOperations LeadFocusRuns the board and the escalations
SheillaRoleSenior OperatorFocusGuest messaging and recovery
LeoRoleSenior OperatorFocusTurnovers and vendor follow-through
JadeRoleOperatorFocusOpening shift and the morning brief
BelleRoleOperator, US EasternFocusDaytime overlap from Florida
MaeRoleOperatorFocusThe hotel lane: guest messages and turnovers
Jake LeeRoleFounderFocusFounder-led

Call or email Jake.

Call or email Jake

+1 (201) 321-5446jake@xenia.host

Call or email Jake