Xenia Hospitality OperationsXenia

What the Xenia desk does

Xenia is a remote hospitality operations desk for short-term-rental, furnished-rental, and boutique operators. We run guest messaging, cleaner and vendor coordination, maintenance triage and escalation, review protection, and overnight coverage, on a flat per-listing monthly fee. Human-led, not a management company, and no percentage of your revenue. Choose the listings and hours you want covered.

The operating record behind the work

short-term rentals operated: 297+short-term rentals operated
listings launched: 120+listings launched
reservations handled: 17,100+reservations handled
in property value managed: $97.5M+in property value managed
owners served: 83owners served
markets · 10 states: 30+markets · 10 states
hospitality companies built, run, or scaled: 9hospitality companies built, run, or scaled
claims filed: 680+claims filed

Attested · as of 2026

Guest messaging, handled in your voiceXenia runs your Airbnb, Vrbo, Booking.com, and PMS guest inbox in your voice, on a flat per-listing fee. Human-led, no revenue share, not a management company.Turnovers and vendors, coordinatedXenia coordinates your turnovers, cleaners, and vendors so nothing slips, on a flat per-listing fee. Human-led, no revenue share, not a management company.Maintenance triage and escalation, on your rulesXenia triages STR issues and handles escalations on your rules, waking you only for true emergencies. Flat fee, human-led, no revenue share.Review protection that guards your ratingXenia protects your rating: review requests, public responses, negative-review drafts, and policy disputes. Honest, human-led, flat fee, no revenue share.The overnight desk, so you sleepThe Xenia Overnight Desk covers your listings 8 PM to 8 AM so lockouts and outages are handled while you sleep. Flat per-listing fee, no revenue share.

One desk, the whole back office

Pick the services and hours you need. Each one is run by trained hospitality staff on your rules, with escalation notes and shift reports so you always know what happened without having to ask.

Not a management company

Xenia supports your operation; it does not take it over. You keep pricing, ownership decisions, vendor contracts, and final approvals unless you separately agree otherwise in writing. That boundary is the point.

Frequently asked questions

Can I choose only some listings?

Yes. You select which listings Xenia supports and which hours are covered, in your local time zone.

Do you work with boutique hotels?

Yes. Xenia supports boutique hotels and small lodging with remote guest messaging, after-hours support, housekeeping coordination, maintenance triage, and escalation.

Get your nights back.

Bring a portfolio, the hours you want covered, and your escalation rules. Thirty minutes is enough to tell whether the desk fits.

Call or email Jake Send a brief instead