What is Xenia Hospitality Operations?
Xenia Hospitality Operations is a remote operations desk that runs the back office of short-term-rental, furnished-rental, and boutique hospitality businesses: guest messaging, coordination, escalation, and reporting. It is human-led, priced as a flat per-listing fee with no revenue share, and it is not a management company: you keep pricing, ownership, and final decisions.
Who it is for
US short-term-rental operators, typically 5 to 25 units, plus furnished-rental operators and small or boutique hotels, who want overnight and beyond coverage without hiring in-house or handing over a revenue share.
What makes it different
Xenia sits between doing it all yourself and handing your business to a full management company. You get a trained remote desk on your rules, at a flat per-listing price, while keeping control of pricing, ownership, vendors, and final approvals.
- Human-led hospitality judgment, not automated autoreplies
- Flat per-listing fee, no percentage of revenue
- Not a management company: you keep authority and final decisions
- Choose the listings and hours you want covered
The name
Xenia (ξενία) is the ancient Greek duty of hospitality to a guest. The service is built around that idea: guests are cared for properly on every hour you have covered, so your standard holds even when you are off-call.
Frequently asked questions
Is Xenia a management company?
Does Xenia replace my team?
Where is Xenia based, and who does it serve?
Get your nights back.
Bring a portfolio, the hours you want covered, and your escalation rules. Thirty minutes is enough to tell whether the desk fits.