Services
Maintenance triage and escalation, on your rules
When something breaks or a stay goes wrong, Xenia triages it: we diagnose the issue, guide the guest, dispatch or follow up with your vendors, and document the recovery. You are woken only for genuine emergencies, on your own escalation rules. Flat per-listing fee, human-led judgment, no revenue share, and no unauthorized spending or refunds.
Triage before it becomes a crisis
Most late-night issues are solvable without waking you: a reset breaker, a reissued lock code, a thermostat walk-through, a backup plan for the morning. We handle those, and reserve your phone for the ones that truly need you.
- First-response diagnosis and guest guidance on the issue
- Vendor dispatch or follow-up with your approved contacts
- Clear escalation rules: you decide what counts as an emergency
- Service recovery documented while the stay is still live
- A morning brief instead of a backlog of unread problems
Your escalation rules, followed exactly
You define what wakes you and what waits for the day desk. We follow that boundary precisely, so a water leak reaches you at 3 a.m. and an early-arrival request simply queues for morning.