The overnight desk, so you sleep
The Xenia Overnight Desk covers your listings from roughly 8 PM to 8 AM, so lockouts, outages, and upset guests are handled while you sleep. We resolve what we can, wake you only for true emergencies per your rules, and hand you a morning brief instead of a backlog. Flat per-listing pricing, no revenue share.
The shift you should not be working
The 2 a.m. lockout, the heat that quit, the noise complaint next door: these do not wait for business hours, and answering them yourself is why you have not been off-call in years. The overnight desk takes that shift.
- Coverage roughly 8 PM to 8 AM, in your local time zone
- Lockouts, outages, and access problems resolved remotely where possible
- Guest de-escalation and after-hours support
- True emergencies escalated to you, on your rules, with context
- A morning brief at handoff: you wake to a summary, not a backlog
Priced as a package
The Overnight Desk is available as a coverage package priced per listing per month, with a modest monthly desk minimum. It layers onto your daytime coverage or stands alone for operators who only need the nights covered.
Frequently asked questions
What hours does the overnight desk cover?
Can I get overnight coverage only?
Will you really only wake me for emergencies?
Get your nights back.
Bring a portfolio, the hours you want covered, and your escalation rules. Thirty minutes is enough to tell whether the desk fits.