Services
The overnight desk, so you sleep
The Xenia Overnight Desk covers your listings from roughly 8 PM to 8 AM, so lockouts, outages, and upset guests are handled while you sleep. We resolve what we can, wake you only for true emergencies per your rules, and hand you a morning brief instead of a backlog. Flat per-listing pricing, no revenue share.
The shift you should not be working
The 2 a.m. lockout, the heat that quit, the noise complaint next door: these do not wait for business hours, and answering them yourself is why you have not been off-call in years. The overnight desk takes that shift.
- Coverage roughly 8 PM to 8 AM, in your local time zone
- Lockouts, outages, and access problems resolved remotely where possible
- Guest de-escalation and after-hours support
- True emergencies escalated to you, on your rules, with context
- A morning brief at handoff: you wake to a summary, not a backlog
Priced as a package
The Overnight Desk is available as a coverage package priced per listing per month, with a modest monthly desk minimum. It layers onto your daytime coverage or stands alone for operators who only need the nights covered.